Client: Capital One

Location: 3901 N. Dallas Parkway, Plano, Texas

Size: 120,000 square feet

Overview: Capital One hired Swearingen Realty Group to negotiate a new lease for their customer service center in Dallas. The new lease led to a total savings/value add of $2.5 million.


  • Enhance work environment to increase employee retention
  • Optimize expansion options
  • Identify existing/future employees by location
  • Reduce occupancy costs
  • Increase space efficiencies
  • Provide redundant electric power
  • Provide redundant phone service
  • Campus to house up to 1,200 associates at full capacity including future growth


  • Prepared demographics for future employee hires
  • Enhanced space efficiencies through creative space and building design
  • Increased parking to 600 spaces per building at no cost
  • Negotiated extremely favorable lease terms including Phase II expansion rights
  • 500 KVA back power generator, full UPS system and dual electrical supply from separate substations
  • Negotiated reduced electrical cost from service provider
  • Total saving/value added in negotiations: $2.5 million
  • Negotiated for Landlord-enhanced base building